1. Authenticity Guarantee

• All gemstones are natural and untreated unless explicitly stated.
• Stones are professionally examined by NGJA-certified gemologists in Sri Lanka.
• Each gemstone is matched with an export invoice and documentation.
• Any third-party certificates (GIA, FGA, local accredited gemologists) are provided upon request.

2. Certification

• NGJA Export Document: Confirms stone type, weight, and origin
• Local Gemological Certificate (if issued): Confirms quality and grading
• Optional Third-Party Certification: GIA / FGA / IGI / GRS certificates for high-value stones

Certificates are included with the shipment or provided digitally before shipping.

3. Quality Assurance

• Each gemstone is inspected for color, clarity, cut, carat weight, and overall quality
• Stones are hand-selected by experienced gem graders and cutters
• Stones are securely packaged under NGJA supervision before handover to courier

4. Warranty

VarnaGem Pvt Ltd guarantees:

Warranty does not cover:

5. Buyer Protection

• Tamper-proof packaging ensures the stone cannot be substituted before it reaches you
• NGJA inspection before shipment verifies type, weight, and quality
• Courier insurance protects against loss or damage during transit
• Returns are handled through government-supervised verification to guarantee your rights

6. Why Choose VarnaGem?

• Direct access to mines and miners ensures transparent sourcing
• Years of experience in gem cutting, grading, and trading
• High-value stones can be accompanied by official certification
• Full international compliance with Sri Lanka NGJA and customs
• Secure, insured shipping via DHL/FedEx

7. Claims & Verification

• If a stone is suspected to be inconsistent with its description, buyers can request verification through NGJA
• Documentation, certificates, and photos/videos may be required
• Verification ensures legitimate disputes are resolved fairly