1. Definitions

• “Company”, “We”, “Us”, “Our” refers to Varna Gem (Pvt) Ltd
• “Customer”, “You” refers to any person purchasing from our website
• “Goods”, “Products” refer to gemstones or jewellery offered for sale
• “NGJA” refers to the National Gem & Jewellery Authority of Sri Lanka

2. Eligibility to Purchase

To purchase from Varna Gem, you must be:

• At least 18 years of age
• Legally permitted to purchase gemstones in your country of residence

By placing an order, you confirm that all information provided is accurate and complete.

3. Product Information & Descriptions

We are committed to providing accurate product information, including:

• Precise gemstone descriptions and specifications
• True-to-life color representation (note: actual colors may vary slightly due to screen settings)
• Exact weights, dimensions, and grading details
• High-resolution images and videos where available

All gemstones are professionally verified and documented by the NGJA prior to export. Where applicable, third-party certificates (GIA, IGI, GRS, etc.) will be included with your purchase.

4. Order Process

4.1 Confirming an Order

An order is considered confirmed only when:

• Full payment has been received, and
• You receive an official order confirmation email from VarnaGem

4.2 Right to Refuse or Cancel

VarnaGem Pvt Ltd reserves the right to refuse or cancel an order if:

• The item is no longer available
• Payment is flagged for potential fraud
• Export compliance regulations prevent shipment
• Customer information is incomplete or inaccurate

In the event of cancellation, you will receive a full refund.

5. Pricing & Payment

• All prices are displayed in USD unless otherwise stated
• Prices are subject to change without prior notice
• Accepted payment methods: Bank Transfer, Credit/Debit Card, PayPal, Wise, and other options displayed at checkout

5.1 Additional Charges

Buyers are responsible for:

• Import duties
• Local taxes and VAT
• Customs clearance charges (where applicable)

These charges vary by country and are not included in our listed prices.

6. Export Compliance

This mandatory process ensures:

• The gemstone shipped matches the invoice description
• No artificial or substituted stones are exported
• Official documentation is properly attached
• Packaging is securely sealed before courier handover

No shipments can bypass this legal requirement.

7. Shipping & Delivery

We ship internationally via trusted courier services:

• DHL Express
• FedEx International Priority

A detailed shipping policy is available on our website as a separate document.

8. Returns, Refunds & Exchanges

Our return policy is designed to protect both buyers and sellers through a controlled customs verification process.

A comprehensive Return & Refund Policy is available on a separate page on our website.

9. Authenticity Guarantee

Every gemstone we export is:

• Professionally examined by qualified gemologists
• Verified as natural and untreated (unless otherwise stated)
• Cross-checked against the invoice
• Inspected and sealed by NGJA before shipment

You will receive:

• NGJA Export Document
• Invoice copy
• Gemological certificates (where applicable)

We guarantee that the gemstone delivered is exactly what was purchased.

10. Insurance

Depending on the value of your shipment, parcels may be:

• Insured through the courier service (DHL/FedEx)
• Covered under a third-party gemstone insurance provider
• Privately insured through our facility

Insurance details will be included in your shipping documentation.

11. Limitation of Liability

VarnaGem Pvt Ltd is not liable for:

• Delays caused by customs processing, courier strikes, or international events
• Import restrictions or confiscations imposed by the buyer’s country
• Taxes, duties, or local regulatory restrictions
• Incorrect delivery addresses or missing customer information

Our liability is limited to the purchase value of the gemstone(s) ordered.

12. Intellectual Property

All website content—including text, images, videos, designs, logos, and branding—is the exclusive property of VarnaGem Pvt Ltd and is protected by copyright law.

Reproduction, distribution, or use of any content without written permission is strictly prohibited.

13. Fraud Prevention

We maintain strict anti-fraud and security procedures. For certain transactions, we may request:

• Proof of identity (passport, national ID)
• Proof of address (utility bill, bank statement)
• Additional documentation for high-value purchases

Failure to provide requested documentation may result in order cancellation and refund.

14. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Sri Lanka.

Any disputes arising from these terms or your purchase shall be subject to the exclusive jurisdiction of Sri Lankan courts.